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Good Communication is the Bridge Between Clarity & Confusion

good communication is the bridge between clarity & confusion

An African proverb states that ‘It takes a village to raise a child’. This is one of the simplest and vital mindsets families and childminders should have when it comes to looking after children.

Ensuring that your childcare provider follows your family rules, routines and is aware of pertinent information ensures that everyone is in sync, and minimizes confusion, strife, and frustrations on each end of the triangle, the parents, the childcare provider and most importantly, the child.

Often you find mishaps between parents, childminders, and children themselves stems from miscommunication. Communication between all ensures there are no bumps in the road during your workdays and between busy schedules.

6 effective tools to use when communicating with your childcare provider:

  • Ensure you have provided a clear set of expectations to your childminder, this will help guide them on how to interact, plan and carry out daily schedules. Also take into account their expectations; it’s frightening how many families do not take into account the childminders expecations. Being constantly hit or bitten by a child does eventually become tiresome, not to mention frustrating, especially if nothing it done to adjust undesirable behaviour

  • Make sure you provide clear instructions. Everyone gets busy and can forget adjustments in schedules, events or important dates. An easy way to ensure everyone is on the same page is to prepare weekly or monthly notes/schedules

  • Set boundaries for your family and childcare provider. This means set up what ‘rules’ are to be adhered to while in your home. That includes how you talk to each other, what is considered acceptable behaviours by both parents, child and the childminder. Children are sponges and learn behaviours by watching others. This also means that everyone knows what to expect and there are no additional tantrums or frustrations

  • Please, please don’t constantly change your mind! You want your toddler to eat independantly, then you feed them. You want your child to stop watching TV while eating but then you cave in and switch it on. This is confusing for your childminder who follows your directives but also can cause additonal behavioural difficulties in your child. Adjustments are normal, but decide on a loose pattern for yourself and your childminder and stick to it

  • Work as a team, schedule a quick catch up period once a day or once a week with your childcare provider- this gives you the opportunity to set goals, check on progress and problem solve if needed.
Building strong communication practices lays the foundation for a supportive, respectful, and successful childcare arrangement. If you’re looking for experienced and trusted help, our Childcare & Babysitting services ensure that your little ones are cared for by professionals who respect your routines, values, and parenting style.

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Anne De Leon

HR Manager
Anne joined CloudNine Kids in January 2019 as our HR & Admin Coordinator and previously worked in nurseries in Dubai as a Nursery Assistant and Receptionist. Over the years, she has successfully grown to become our HR Manager.
Her role is to ensure a smooth onboarding process for our staff members and to manage all HR and admin matters. Originally from the Philippines, Anne is a proud mother of 2 and works hard to support the education and upbringing of her children. She enjoys taking care of our staff members and ensuring their happiness. Having worked in a nursery environment over the years, she understands what it takes to work with children and families.
She has also successfully completed NCFE CACHE LEVEL 2 Certificate Introducing to Caring for Children and Young People.
Anne De Leon CloudNine Kids HR Manager

Carissa Valentim Du Toit

Childcare Development Manager
Carissa is our Childcare Development Specialist and supports our on-demand Baby and Childcare team. She is also our Lead Trainer & Childcare Expert. Carissa has 7 years’ experience working as a Head Teacher and Centre Manager in a well-reputed group of nurseries in Dubai prior to joining the team. Originally from South Africa, Carissa grew up in Eswanti and Mozambique.
As an experienced Early Years teacher and a full-time guardian of her 5 year old nephew, Carissa greatly understands the relationship between education and the realities of everyday parenting. This enables her to connect and provide practical support to both families and her team.
She has completed NCFE CACHE LEVEL 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services in 2020. Currently studying Psychology Counselling at UNISA through a long-distance program with focus on family counselling. CPDs include Behaviour Management, Makaton and Importance of Role Play.
Carissa Valentim- Du Toit Childcare Development Manager at CloudNine Kids

Kiara Siddall

Childcare Operations Manager
Kiara is our Childcare Operations Manager handling our on-demand Baby & Childcare team in Dubai & Abu Dhabi. She previously worked for 6 years in a well-established nursery group in Dubai as the Centre Manager and originates from South Africa.
Kiara is a “people person”, she enjoys talking to parents and working with young children. She is the cheerful voice at the end of the phone when calling into the office! With her diverse experience working in a nursery environment, she finds it easy to offer support and talk to families about their requirements, as well as manage her team.
She has completed NCFE CACHE LEVEL 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services in 2019.
kiara siddall Childcare Operations Manager at cloudnine kids

Angelica Robinson

CEO & Childcare Director
Angelica Robinson is the CEO and Childcare Director at CloudNine Kids. Originally from London, UK, Angelica has over 13 years of international experience working as a private Nanny, Governess and Teacher for VIP/HNW families, including 4 years in management at a renowned Childcare and Entertainment company in Dubai and Abu Dhabi.
Angelica has developed the UAE’s first childcare program accredited by Highfield (UK) specifically for the care of young children at home. She also launched the on-demand baby & childcare services and created a recruitment model that gives families access to the best childcare professionals, nannies and governesses. Angelica completed a CACHE Level 2 Advanced Certificate in Early Years Childhood and a Registered Behaviour Technician (RBT) course.
“Since I moved to Dubai over 10 years ago, I have observed and interacted with families and caregivers on a daily basis. I was able to understand the areas in which childcare workers need support and training in the most, as well as the cultural differences, communication breakdowns and expectations of the role. This is why I set up CloudNine Kids”
Angelica Robinson CloudNine Kids CEO & Childcare Director