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Privacy Policy

CloudNine Kids respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and share your personal information when you visit our website (https://www.cloudninekids.ae).

What personal information do we collect?
We don’t collect any personal information on the website except when you submit information through the Contact Us form or other service request forms. Other than that, no personal information is collected or stored on our side.

How do we use your personal information?
We use your personal information to:

  • Communicate with you about your inquiry or any questions you might have about the services we offer.
  • Provide updates on our services or events if requested.
  • Improve our products and services.

How do we share your personal information?
We may share your personal information with third parties who assist us in providing our services, such as secure payment processors or email communication platforms. You have the right to opt out of any marketing communications you may receive from us.

How do we protect your personal information?
We take steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:

  • Using secure servers to store your personal information.
  • Employing encryption to safeguard your personal information during internet transmission.
  • Ensuring all employees and contractors adhere to strict confidentiality agreements.

Your rights
You have the right to:

  • Request the deletion of your personal information.
  • Opt out of receiving marketing and promotional materials from us.

How to contact us
If you have any questions about this privacy policy, please contact us through the Contact Us form on the website or using the details below:

CloudNine Kids
Phone: +971 55 321 5437
Email: info@cloudninekids.ae

Effective Date
This privacy policy was last updated on January 23, 2025.

Anne De Leon

HR Manager
Anne joined CloudNine Kids in January 2019 as our HR & Admin Coordinator and previously worked in nurseries in Dubai as a Nursery Assistant and Receptionist. Over the years, she has successfully grown to become our HR Manager.
Her role is to ensure a smooth onboarding process for our staff members and to manage all HR and admin matters. Originally from the Philippines, Anne is a proud mother of 2 and works hard to support the education and upbringing of her children. She enjoys taking care of our staff members and ensuring their happiness. Having worked in a nursery environment over the years, she understands what it takes to work with children and families.
She has also successfully completed NCFE CACHE LEVEL 2 Certificate Introducing to Caring for Children and Young People.
Anne De Leon CloudNine Kids HR Manager

Carissa Valentim Du Toit

Childcare Development Manager
Carissa is our Childcare Development Specialist and supports our on-demand Baby and Childcare team. She is also our Lead Trainer & Childcare Expert. Carissa has 7 years’ experience working as a Head Teacher and Centre Manager in a well-reputed group of nurseries in Dubai prior to joining the team. Originally from South Africa, Carissa grew up in Eswanti and Mozambique.
As an experienced Early Years teacher and a full-time guardian of her 5 year old nephew, Carissa greatly understands the relationship between education and the realities of everyday parenting. This enables her to connect and provide practical support to both families and her team.
She has completed NCFE CACHE LEVEL 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services in 2020. Currently studying Psychology Counselling at UNISA through a long-distance program with focus on family counselling. CPDs include Behaviour Management, Makaton and Importance of Role Play.
Carissa Valentim- Du Toit Childcare Development Manager at CloudNine Kids

Kiara Siddall

Childcare Operations Manager
Kiara is our Childcare Operations Manager handling our on-demand Baby & Childcare team in Dubai & Abu Dhabi. She previously worked for 6 years in a well-established nursery group in Dubai as the Centre Manager and originates from South Africa.
Kiara is a “people person”, she enjoys talking to parents and working with young children. She is the cheerful voice at the end of the phone when calling into the office! With her diverse experience working in a nursery environment, she finds it easy to offer support and talk to families about their requirements, as well as manage her team.
She has completed NCFE CACHE LEVEL 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services in 2019.
kiara siddall Childcare Operations Manager at cloudnine kids

Angelica Robinson

CEO & Childcare Director
Angelica Robinson is the CEO and Childcare Director at CloudNine Kids. Originally from London, UK, Angelica has over 13 years of international experience working as a private Nanny, Governess and Teacher for VIP/HNW families, including 4 years in management at a renowned Childcare and Entertainment company in Dubai and Abu Dhabi.
Angelica has developed the UAE’s first childcare program accredited by Highfield (UK) specifically for the care of young children at home. She also launched the on-demand baby & childcare services and created a recruitment model that gives families access to the best childcare professionals, nannies and governesses. Angelica completed a CACHE Level 2 Advanced Certificate in Early Years Childhood and a Registered Behaviour Technician (RBT) course.
“Since I moved to Dubai over 10 years ago, I have observed and interacted with families and caregivers on a daily basis. I was able to understand the areas in which childcare workers need support and training in the most, as well as the cultural differences, communication breakdowns and expectations of the role. This is why I set up CloudNine Kids”
Angelica Robinson CloudNine Kids CEO & Childcare Director