Terms of use

Section 1 – Schedule of Rates

  1. These Terms and Conditions govern the relationship between the client (hirer or employer) and the placement specialist (CloudNine Kids)
  2. The Placement Specialist supports the Client by sourcing qualified candidates (nannies). This is done by way of presenting candidate CVs to the client
  3. The client shall select a shortlist of candidates from the CVs submitted to proceed to the interview stage
  4. The client shall pay an amount of AED 1,000 + 5% VAT which is non-refundable, prior to the CVs being submitted to the client for shortlisting
  5. Upon selecting a candidate, the placement fee outlined in part 8 below shall become payable
  6. The client is responsible for the sponsorship of the candidate
  7. The client is responsible for all sponsorship costs including but not limited to; deposits, medical checks, health insurances and any other statuary costs relating to the cost of sponsorship of the candidate
  8. The placement fee of AED 5,000 + 5% VAT becomes payable immediately upon selection of suitable candidate by the client
  9. The fee includes to the cost of the CloudNine Kids childcare training and pediatric first aid course, details for which are attached to the proposal
  10. For Western-Educated nannies, the fee is 15% of the net annual salary + 5% VAT and becomes payable immediately upon selection of suitable candidate by the client and offer letter has been signed by both parties

Section 2 – Candidate Rights & Requirements

The Placement Specialist reserves the right to refuse providing services to any client who cannot demonstrate their ability to provide the candidate with employment conditions as per the below:

  1. Full-time employment
  2. Weekly day off of 24 hours or 2 days off
  3. Maximum of 12 working hours per day
  4. 12 hours of rest per day including 8 hours consecutive rest
  5. Any overtime worked will be paid additional on an hourly basis
  6. Visa Sponsorship
  7. Monthly paid salary above 2,500AED for live-in or 3,000AED for live-out
  8. 30 days paid annual leave
  9. 30 days of annual sick leave (first 15 days paid and next 15 days unpaid)
  10. Healthcare insurance
  11. Return flights to country of origin after 2 years (or 1 year)
  12. Employment contract
  13. Possession of own passport and documents
  14. Private living space with bathroom (if live-in)

The client may not under any circumstance make an offer of part-time or temporary employment to the candidate.

Section 3 – Confidentiality

  1. The Client may not under any circumstance copy, forward, or share any information personal in nature or otherwise or CV of any candidate presented by the placement specialist with any third party without the written permission of CloudNine Kids

Section 4 – Disclaimers

The Placement specialist makes no assertion as to the fitness of the candidates and it is the sole responsibility of the client to select, interview and offer placement to the candidate

The Placement Specialist shall not be liable for any loss, injury, damage, costs, expenses or delay howsoever caused directly or indirectly from the placement of any candidate in particular without limitation from or in any way connected with:-

  1. Failure of a candidate to meet Client requirements
  2. Any act or omission of a candidate whether willful, negligent, fraudulent, dishonest, reckless or otherwise